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Thursday, 14th November 2013 from 10:30 am to 11:15 am

Panel Oxford room Retail & Retail Innovation
With the continued rise of online shopping, the retail and logistics industry is experiencing an ever-increasing expectation from consumers; including the demand for reduced delivery times, flexible delivery solutions and ease of returning goods purchased online. But what are the consequences for retailers, and how should they be adapting their supply chain to meet consumer needs and ensure maximum profit? Will we continue to see a polarisation of demand between very large units and specialised smaller units? What building specifications and capabilities are required to support faster delivery times? CBRE, alongside a panel of industry experts, will explore how property requirements are changing as a consequence of supply chain restructuring and how efficient supply chains can increase retailer's profitability.






PFSweb | Sales & Marketing Manager
Ana Maria Halmaghi is the Sales & Marketing Manager within PFSweb Europe, a leading business-to-business and direct-to-consumer order fulfillment and customer service provider. In this role, she is responsible for business generation, European marketing, PFSweb Europe relationship contracting, and expanding the presence of the PFSweb brand. Her team focuses on business development including branding, tradeshows, and nurturing sales opportunities as well as drafting, evaluation, negotiation, and execution of European client contracts.
A Master degree in Marketing Systems and one in Branding have helped her understand the ever-changing market and its volatility while an extensive experience in logistics, distribution and eCommerce solution building has helped her create solutions.

About PSFweb:

PFSweb is engaged by iconic brands to enable and manage customized eCommerce and omni-channel commerce initiatives. PFSweb's iCommerce Hub(SM) technology ecosystem offers retailers a multi-channel order management system that allows partner/client data integration and international payment processing. PFSweb's iCommerce Professional Service(SM) provides interactive marketing services, eCommerce web site development and support services, IT development services, product content management, customer intelligence and relationship and account management services. PFSweb's iCommerce Centers of Excellence(SM) provides global fulfillment and logistics, high-touch customer care and client financial services.
Together, PFSweb's iCommerce Solutions allow for international reach and expertise in both direct-to-consumer and business-to-business initiatives. PFSweb supports organizations across multiple industries including Procter & Gamble, L'Oreal, LEGO, Columbia Sportswear, Sorel, Carter's, AAFES, Riverbed, Ricoh, Hawker Beechcraft Corp, Roots Canada Ltd., Diageo, BCBGMAXAZRIA, BCBGENERATION, HERVE LEGER BY MAX AZRIA, The TJX Companies, Inc., T.J. Maxx, and the United States Mint. PFSweb is headquartered in Allen, TX with additional locations in Tennessee, Mississippi, Canada, Belgium, and the Philippines.

DHL Supply Chain | Vice President Customer4Life
Experienced and innovative supply chain professional, key strengths are working alongside customers to identify and develop opportunities across their supply chain and to translate this from strategic theory to operational practice delivering tangible, business results.
Improving the experience for our customers is a passion and I believe that although DHL are a leader in this industry we can take customer service to a new paradigm by putting the customer at the heart of our business.

About DHL Supply Chain:

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.


CBRE | Director, EMEA Research
Richard heads the Office and Industrial Markets team within EMEA Research and Consulting. His role is to oversee the analysis of all markets within EMEA, and to deliver research insights via market commentaries through publications, client briefings and consultancy projects. Over the past three years he has led the development of CBRE's research coverage of the European logistics markets, including the publication of major reports on Retailing and Logistics in CEE, and the Investment Rationale for Logistics, as well as a regular market bulletin and a range of topic papers. Richard holds Masters qualifications in Urban and Regional Planning and Property Investment.

About CBRE:

CBRE is the world’s premier, full-service real estate Services Company. Operating globally, the firm holds a leadership position in virtually all of the world's key business centres.
Whether it's a local, regional, national or global assignment, CBRE applies insight, experience, intelligence and resources to help clients make informed business decisions.
CBRE exists corporately in 42 countries, 332 offices with more than 37 000 employees worldwide. With partner and affiliate offices these figures increase.
CBRE offers services to owners, investors and occupiers throughout the globe. These services include strategic advice, sales, leasing, residential, property and facilities management, valuation and advisory, investment advice, investment management, asset management, project management, research and consulting.
The professional qualities of our staff, supported by our position as a global leader, are strengthened by our on-going investment in people, training and information systems.
CBRE is quoted on the NYSE, a Fortune 500 company, with revenues totalling $6.5 billion in 2012.

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